James Smith is a results-driven operations executive with 20+ years of leadership experience spanning customer experience, mortgage servicing, real estate operations, and asset management. Mr. Smith has held senior roles with Auction.com, Altisource, VRM Mortgage Services, and GMAC ResCap, where he built and led high-performing teams across the U.S. and globally. Throughout his career, Mr. Smith has been recognized for driving operational excellence, implementing scalable processes, and delivering measurable improvements in efficiency, compliance, and customer satisfaction. He is known for his ability to champion change management, foster cross-functional collaboration, and deliver innovative solutions that align with business goals and customer needs.
Other Members
Mark Johnson has more than 20 years of executive experience working for various Fortune 500 companies within the mortgage services industry. As Vice Chairman, he provides overall leadership and direction for the company’s operations. Prior to LRES, Mark was Division President of Mr. Cooper, and was previously Division President of Black Knight (formerly Lender Processing Services).
Jill brings nearly 25 years of experience in the mortgage services industry, with a proven track record of leadership across Fortune 500 companies, technology innovators, and high-growth startups. As Chief Operations Officer, she leads the company’s valuation operations, overseeing daily business activities and driving process improvements to support strategic objectives. Prior to joining Ascribe, Jill held key leadership roles at RealEC, Xome, and Lender Processing Services (now ServiceLink).
